Terms and Conditions
Article 1 – Definitions
For the purposes of these General Terms and Conditions:
Withdrawal Period: The period within which the Consumer may exercise the right of withdrawal.
Consumer: The natural person who is not acting for purposes related to a commercial, business, craft, or professional activity, and who concludes a distance contract with the Operator.
Day: Calendar day.
Ongoing Contract: A distance contract involving a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.
Durable Medium: Any device that enables the Consumer or the Operator to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of Withdrawal: The Consumer’s ability to withdraw from the distance contract within the withdrawal period.
Operator: The natural or legal person who offers products and/or services remotely to Consumers.
Distance Contract: A contract concluded within a system organized by the Operator for the remote sale of products and/or services, whereby, up to and including the conclusion of the contract, only one or more means of distance communication are used.
Means of Distance Communication: Any tool that can be used to conclude a contract without the Consumer and Operator being simultaneously present in the same place.
General Conditions: These General Terms and Conditions of the Operator.
Article 2 – Identity of the Operator
Company name: Richter Trading
Business address: Keminksweide 48, 7091DN Dinxperlo
Email: info@melunae.com
Chamber of Commerce (KvK) registration number: 89138058
VAT number: NL004694568B27
Article 3 – Applicability
These General Terms and Conditions apply to all offers from the Operator and to all distance contracts concluded and orders placed between the Operator and the Consumer.
Before concluding a distance contract, the Consumer will be provided with the text of these General Terms and Conditions. If this is not reasonably possible, the Consumer will be informed before completing the contract that the Terms are available for inspection at the Operator’s premises and that they will be sent free of charge as soon as possible upon request.
If a distance contract is concluded electronically, the General Terms and Conditions may be made available electronically in a way that allows the Consumer to store them easily on a durable medium. If this is not reasonably possible, the Consumer will be informed where the Terms can be accessed electronically and that they will be sent electronically or otherwise free of charge upon request.
If specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply correspondingly. In the event of conflicting terms, the Consumer may rely on the provision that is most favorable to them.
If any provision of these General Terms and Conditions is found to be fully or partially void or invalid, the contract and the remaining terms will continue in force. The void provision will be replaced by a valid one that reflects the original intention as closely as possible.
Situations not covered by these Terms must be assessed “in the spirit” of the Terms. Ambiguities regarding the interpretation or content of one or more provisions must also be interpreted “in the spirit” of these Terms.
Article 4 – The Offer
If an offer has a limited duration or is subject to conditions, this will be explicitly stated.
The offer is non-binding. The Operator reserves the right to modify and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the Consumer to make a proper assessment. If the Operator uses images, these are intended to represent the products and/or services truthfully. Obvious errors or mistakes do not bind the Operator.
All images, specifications, and data in the offer are indicative and do not give rise to any claim for compensation or dissolution of the contract. Product images are intended to faithfully represent the products offered. The Operator cannot guarantee that displayed colors match actual product colors exactly.
Each offer includes information that clearly states the Consumer’s rights and obligations upon acceptance of the offer. This includes, in particular:
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the price, excluding customs charges and import VAT. These additional costs are the responsibility and risk of the customer. The postal service and/or courier will apply the special regime for shipments and courier services. This regime applies if goods are imported into the destination country within the EU. The postal service and/or courier will collect VAT (and any customs clearance costs) from the recipient of the goods;
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any shipping costs;
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the method of contract conclusion and the required steps;
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whether the right of withdrawal applies;
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the method of payment, delivery, and performance;
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the period within which the Operator guarantees the price;
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any charges for using distance communication techniques, if above standard rates;
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whether the contract will be archived and how it can be accessed;
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how the Consumer can verify and correct data before concluding the contract;
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any languages, besides Italian, in which the contract can be concluded;
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any codes of conduct the Operator adheres to and how the Consumer may access them;
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the minimum duration of the distance contract in the case of ongoing contracts;
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optional information: available sizes, colors, materials.
Article 5 – The Contract
The contract is concluded once the Consumer accepts the offer and complies with the stated conditions.
If the Consumer accepts electronically, the Operator will immediately confirm receipt electronically. Until the Operator confirms this acceptance, the Consumer may dissolve the contract.
If the contract is concluded electronically, the Operator will take appropriate technical and organizational measures to secure electronic data transmission and provide a secure web environment. If the Consumer can make electronic payments, the Operator will ensure secure payment conditions.
The Operator may, within legal limits, investigate whether the Consumer is able to fulfill payment obligations and evaluate other relevant factors for responsible contract formation. If the Operator has valid reasons not to conclude the contract based on this investigation, they may refuse an order or attach special conditions.
With the product or service, the Operator will provide the Consumer in writing or on a durable medium with:
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the Operator’s business address for complaints;
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information on the right of withdrawal or its exclusion;
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warranty and after-sales information;
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the information referred to in Article 4(3), unless already provided;
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the conditions for terminating the contract if it is ongoing or indefinite.
For ongoing contracts, the above applies only to the first delivery.
All contracts are subject to availability of the ordered products.
Article 6 – Right of Withdrawal
When purchasing products, the Consumer has the right to dissolve the contract without stating a reason within 30 days. The withdrawal period begins the day after the Consumer or a representative receives the product.
During the withdrawal period, the Consumer must handle the product and packaging with care and only use it to the extent necessary to determine whether they wish to keep it.
If exercising the right of withdrawal, the Consumer must return the product, including all supplied accessories and—where reasonably possible—in its original condition and packaging, following clear and reasonable instructions from the Operator.
When the Consumer wishes to exercise the right of withdrawal, they are required to notify the Operator within 30 days of receiving the product. Notification must be made in writing or by email. After notifying the Operator, the Consumer must return the product within an additional 30 days. The Consumer must provide proof of timely return, for example, by a shipment receipt.
If, at the end of the periods specified in paragraphs 2 and 3, the Consumer has not notified the Operator of the intention to exercise the right of withdrawal or has not returned the product, the purchase becomes final.
Article 7 – Costs in Case of Withdrawal
If the Consumer exercises the right of withdrawal, the direct costs of returning the products are borne by the Consumer.
If the Consumer has already made a payment, the Operator will refund this amount as soon as possible and within 14 days of withdrawal, provided the product has been received by the Operator or the Consumer has submitted valid proof of complete return.
Article 8 – Exclusion of the Right of Withdrawal
The Operator may exclude the right of withdrawal for products described in paragraphs 2 and 3. Exclusion is valid only if clearly stated in the offer or at least before the conclusion of the contract.
Withdrawal may be excluded for products:
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made according to Consumer specifications;
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clearly of a personal nature;
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that cannot be returned due to their nature;
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that may deteriorate or expire quickly;
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whose prices are subject to financial market fluctuations beyond the Operator’s control;
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single newspapers or magazines;
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sealed audio/video/software if the seal was broken by the Consumer;
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hygiene-sensitive products if the seal was broken by the Consumer.
Withdrawal may be excluded for services:
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related to accommodation, transport, catering, or leisure activities on a specific date or period;
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whose performance has begun with the Consumer’s express consent before the withdrawal period expired;
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related to betting or lottery services.
Article 9 – Price
Prices will not increase during the validity period of the offer, except for changes in VAT rates.
The Operator may offer products whose prices are subject to financial market fluctuations at variable prices. This link to fluctuations and the fact that any listed prices are guide prices will be stated in the offer.
Price increases within 3 months of contract formation are allowed only if resulting from legal regulations.
After 3 months, price increases are allowed only if foreseen by the Operator and:
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required by law, or
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the Consumer may cancel the contract from the effective date of the price increase.
The place of delivery is determined in accordance with Article 5(1) of the Dutch VAT Act 1968, i.e. the country where transport begins. In this case, delivery takes place outside the EU. Therefore, import VAT and/or customs clearance costs will be collected from the buyer by the postal service or courier. The Operator will not charge VAT.
All prices are subject to printing and typographical errors. The Operator is not liable for the consequences of such errors and is not obliged to deliver products at incorrect prices.
Article 10 – Conformity and Warranty
The Operator guarantees that the products and/or services comply with the contract, the specifications listed in the offer, reasonable expectations of quality and/or usability, and applicable legal and/or regulatory provisions at the time of contract conclusion. If agreed, the Operator also guarantees suitability for a purpose other than normal use.
A warranty given by the Operator, manufacturer, or importer does not affect the Consumer’s legal rights and claims under the contract.
Any defects or incorrectly delivered products must be reported in writing to the Operator within 14 days of delivery. Returns must be made in the original packaging and in new condition.
The Operator’s warranty period corresponds to the manufacturer’s warranty period. The Operator is never responsible for the final suitability of products for each individual application or for any advice regarding use or application.
Warranty is void if:
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the Consumer has repaired or modified the products or had them repaired or modified by third parties;
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the products have been exposed to abnormal conditions, handled negligently, or used contrary to the Operator’s instructions or those on the packaging;
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the defect is wholly or partly the result of regulations imposed by authorities concerning the nature or quality of the materials used.
Article 11 – Delivery and Execution
The Operator will exercise the greatest possible care when receiving and executing product orders.
The place of delivery is the address provided by the Consumer to the company.
Subject to what is stated in Article 4 of these Terms, the company will execute accepted orders promptly and within 30 days, unless the Consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or only partially executed, the Consumer will be informed within 30 days of placing the order. In that case, the Consumer has the right to dissolve the contract without costs and may be entitled to compensation.
In the event of dissolution as referred to in the previous paragraph, the Operator will refund any amounts paid by the Consumer as soon as possible and within 14 days of dissolution.
If delivery of an ordered product proves impossible, the Operator will make reasonable efforts to provide a replacement item. At the latest upon delivery, it will be clearly stated that a replacement item is being supplied. The right of withdrawal cannot be excluded for replacement items. Return costs in such cases are borne by the Operator.
The risk of damage and/or loss of products remains with the Operator until the moment of delivery to the Consumer or a representative previously designated by the Consumer and announced to the Operator, unless explicitly agreed otherwise.
Article 12 – Long-Term Contracts: Duration, Termination, Renewal
Termination
The Consumer may terminate an indefinite contract providing regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
The Consumer may terminate a fixed-term contract providing regular delivery of products (including electricity) or services at the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
The Consumer may terminate the contracts referred to in the previous paragraphs:
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at any time, without being limited to termination at a specific time or period;
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in the same way as the contract was concluded;
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with the same notice period as the Operator has set for itself.
Renewal
A fixed-term contract providing regular delivery of products or services may not be tacitly extended or renewed for a fixed period.
By way of exception, a fixed-term contract for regular delivery of newspapers or magazines may be tacitly extended for a maximum fixed period of three months, provided the Consumer may terminate the extended contract at the end of the extension with a notice period of no more than one month.
A fixed-term contract providing regular delivery of products or services may only be tacitly extended for an indefinite duration if the Consumer may terminate it at any time with a notice period of no more than one month and a notice period of no more than three months in the case of regular but less than monthly delivery of newspapers or magazines.
A fixed-term trial or promotional subscription for regular delivery of newspapers or magazines is not tacitly extended and ends automatically at the end of the trial or promotional period.
Duration
If a contract has a duration longer than one year, the Consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the agreed end date.
Article 13 – Payment
Unless otherwise agreed, amounts due by the Consumer must be paid within 7 working days from the start of the withdrawal period referred to in Article 6(1). In the case of a service contract, this period begins when the Consumer receives confirmation of the contract.
The Consumer is obliged to report any inaccuracies in provided or stated payment details to the Operator immediately.
In case of non-payment by the Consumer, the Operator has the right, subject to legal limitations, to charge reasonable costs that were communicated to the Consumer in advance.
Article 14 – Complaints Procedure
Complaints about the execution of the contract must be submitted to the Operator fully and clearly described within 7 days after the Consumer has discovered the defects.
Complaints submitted to the Operator will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the Operator will respond within 14 days with a confirmation of receipt and an indication of when the Consumer can expect a more detailed answer.
If a complaint cannot be resolved by mutual agreement, a dispute arises that is subject to a dispute resolution procedure.
A complaint does not suspend the Operator’s obligations unless the Operator states otherwise in writing.
If a complaint is found to be justified by the Operator, the Operator will, at its discretion, replace or repair the delivered products free of charge.
Article 15 – Disputes
Dutch law applies exclusively to all contracts between the Operator and the Consumer governed by these General Terms and Conditions, even if the Consumer resides abroad.
Article 16 – CESOP
As a result of measures introduced and reinforced in 2024 through the “Amendment of the VAT Act 1968 (implementation of the payment services directive)” and the implementation of the central electronic system for payment information (CESOP), payment service providers may record data in the European CESOP system.
Privacy Policy
Melunaé Privacy Policy
Version 0.1
This page was last updated on 22-7-2025.
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This Privacy Policy applies to the services of Melunaé. You should be aware that Melunaé is not responsible for the privacy practices of other websites and sources. By using this website, you agree to this Privacy Policy. Melunaé respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially.
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